Already booked your tickets, or thinking about coming to one of our outdoor performances of Pop-up Opera? We're doing everything we can to keep audiences, performers and staff members safe, and we want you to feel assured that we are taking every measure possible to make sure this is the case.
You can find out more information about these performances below. If you have any questions, please email firstname.lastname@example.org
All performances operate in line with the latest guidance from the Scottish Government.
Health and Safety precautions:
- Restrict audience numbers to maintain physical distancing at all times.
- Audience members will be allocated seats on arrival.
- All seats will be sanitised between performances. Seats are plastic to allow this to happen. Audience members are welcome to bring their own cushion.
- Staff and stewards wear PPE to keep them safe.
- Staff and performers are testing regularly for Covid-19.
- Hand sanitiser is provided.
- Performers remain a safe distance away from audience members at all times during the performance
Please make sure all people included in your booking read and understand the following instructions.
As a requirement of booking, we ask that:
- Members of your booking are in the same household or extended household group.
- Book tickets in advance and present them at the entrance as an e-ticket on your phone or tablet. Please help us reduce our environmental impact and only print your e-ticket if necessary.
- Help us to be compliant with the Scottish Government's Test and Protect programme. As a requirement of booking, you consent for your contact information to be passed on to NHS Scotland should it be required for Test and Protect purposes.
- Observe all signage and instructions from event staff, and maintain an appropriate physical distance from other groups. This is for your own personal safety and the safety of others.
- Avoid touching seats that have not been allocated to you.
Tickets will be bookable in groups of 1 to 5. You’ll need to choose your ticket based on the size of the group you wish to book for.
Seating will be allocated on arrival. We will do our best to accommodate specific needs where possible. Please email email@example.com in advance if you have any accessibility requirements.
No, only e-tickets will be available for this performance. Your e-ticket will be attached to your Booking Confirmation email. You can show it on your mobile device when you arrive at the Pop-up performance area, or print it if necessary. We will use scanners to record attendance, so please make sure you have the QR code (found on the e-ticket) ready when you arrive. If you have any issue with your booking, please email firstname.lastname@example.org
Only one e-ticket will be issued per group attending.
In order to keep the entrance as clear as possible, you will not be able to purchase tickets from our event staff on the day. However, tickets will be available to book online and on your mobile device up until the scheduled start time of the performance, subject to availability. We advise booking as early as possible to avoid disappointment.
Babes in arms and children aged up to 2 are welcome and do not require a ticket.
Doors will open 30 minutes before the scheduled start time of each performance. Please allow plenty of time to reach the performance area, as depending on the location, this may be some distance from the nearest car park or venue entrance.
We ask you not to arrive earlier than necessary to avoid queuing.
Signage and/or event stewards will direct you to the performance area on arrival. Safe queuing points will be indicated by signage and Scottish Opera stewards. You’ll need to show your e-ticket when you arrive at the entrance. This will be attached to your Booking Confirmation email. You can show your e-ticket on your smartphone or tablet, or print if necessary. Our stewards will scan your ticket and direct you to your seating area.
If the performance has already started, our stewards will seat you at the rear of the area. This will ensure a safe distance is kept from other audience members, and to avoid disturbing both them and the performers.
If you arrive late to the performance and other members of your group are already seated, we regret that we may not be able to seat you together. Please note that each performance is only 30 minutes long, so arriving late may result in missing a large portion of the show.
There will be a secure area near the entrance to the performance space where you can leave your pushchair or pram.
A member of Scottish Opera staff will be present throughout the performance. If you would prefer to have your pushchair or pram with you during the performance, our stewards will do their best to accommodate this.
All items left are at the risk of the individual and Scottish Opera cannot accept responsibility.
We will be using microphones to enhance the sound. Usually, opera is not amplified when in an indoor or purpose-built venue, but gentle amplification is needed outdoors.
No, there will not be an interval. The approximate running time of the show is 30 minutes.
Surtitles will not be displayed. All performances are sung in English.
Please check the venue or local council websites for full listings of the nearest car parking facilities for your chosen venue.
Scottish Opera will not be providing audience toilets; however, facilities may be available close-by depending on the location. Please check the venue or local council websites for more information.
There will be clear pathways marked through the performance area to guide you to the exit should you need to leave during the performance.
No, refreshments will not be available, however there may be local outlets selling refreshments, depending on the location. Drinks can be consumed within the seating area and during the performance but we ask you to refrain from eating. Please be responsible and dispose of all litter in the nearby bins.
Dogs are a welcome addition to our audience for Pop-up Opera!
If you are unable to attend your chosen performance for any reason, please email email@example.com by 4pm the day before the performance so that we can reallocate your ticket and issue you with a refund.
If there is adverse weather, we recommend checking your emails on the day of the performance in case we need to cancel. Scottish Opera reserves the right to stop a performance, and the right to cancel due to unforeseen circumstances.
In the event of bad weather a decision to cancel will be made public as soon as possible on the morning of the performance. If an alternative date is possible it will be announced at this point.
If a show has to be stopped, it may be possible to move your ticket to an alternative performance on the same date or at the same location, subject to availability. You will be able to return your ticket or get a full refund if you cannot attend an alternative performance.