Donor Engagement Manager

Location: Elmbank Crescent, Glasgow and occasional travel to other locations across Scotland 

Salary: £32,703.20 FTE per annum plus benefits

Hours: Standard office hours are 35 hours per week, 9.30am to 5.30pm, Monday to Friday, with an hour for lunch. This post also requires evening and weekend working when necessary. Option for hybrid/flexible work is available.

Contract: Permanent

Closing date for applications: 5pm, Friday 11 October 2024

Are you passionate about the arts and fundraising? Are you an experienced fundraiser looking for a new challenge? Or, are you looking for a career change and have a wealth of experience compelling people to action via sales or working with volunteer groups? If so, we want to hear from you!

Scottish Opera is Scotland's national opera company, known for its innovative productions and commitment to bringing opera to audiences across the country. Based in Glasgow, our mission is to engage, inspire, and entertain through the power of opera.

As Donor Engagement Manager, you will play a vital role in recruiting new donors for Scottish Opera. We’re looking for someone with a passion for donor acquisition and an ability to utilise data analysis to drive an effective recruitment strategy. This strategy will encompass events, mailing campaigns, digital fundraising and social media messaging that successfully engages individuals and represents Scottish Opera’s values and purpose.

You will work with the Director of Fundraising and the Individual Giving Team to forge new relationships, establish a great basis for future giving and generate new income for the Company.

Key responsibilities:

- To plan and deliver a recruitment strategy designed to grow our lower and mid giving levels,
- To develop the strategy with a financial target of £25,000 new income in year one, and an additional £25,000 income in year two, plus an 80% retention rate for new supporters
- To ensure that donors have an excellent experience supporting Scottish Opera from day one, with opportunities and reasons to increase their giving alongside outstanding, thoughtful stewardship

Requirements:

- Proven experience of making the ask and developing a data-driven strategy.
- Proven experience of producing a compelling call to action and generating positive responses, whether via sales or participation.
- Knowledge of individual giving fundraising techniques and fundraising best practices across the whole charity sector.

or

- An understanding of excellent customer service and willingness to learn fundraising techniques, attend training and learn from colleagues.

- An interest in opera or the performing arts and an understanding of an arts environment would be an advantage.

At Scottish Opera, our mission is to speak powerfully through all our work in order to entertain, inspire, surprise, challenge and delight audiences throughout Scotland, the rest of the UK and internationally. We know that having a diverse workforce is essential if we are going to deliver our mission.

We are committed to promoting equality and ensuring that no one is denied opportunities or discriminated against through prejudice or exclusion due to age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We particularly encourage applications from people that are under-represented in the Performing Arts and at Scottish Opera including those from black, Asian and minority ethnic backgrounds and disabled people. We have supportive working practices and work towards providing wherever possible a working environment that is inclusive and accessible for those with caring responsibilities.

This diversity of thought paired with a culture of inclusion is vital for us to continue to create work that is for everyone. This makes Scottish Opera a great place to work, where people are valued for who they are.

We are committed to treating all applicants fairly and equally.

Scottish Opera strives to be an equal opportunities employer and is subsidised by the Scottish Government.  Registered Number SC037531. Scottish Charity Number SC019787.